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SUPERVISOR – HOTEL FRONT DESK

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JOB PURPOSE:

Under the directions of the Director of Hospitality and the Hospitality Manager, the incoming Hotel Front Desk Supervisor will be responsible for the successful operation of the Hotel Front Desk, Reservation and PBX team members. Accountable for directing the work of staff, implementing and coordinating all aspects of the Hotel for the normal flow of operation on every work shift and the ability to analyze and interpret departmental needs and results.

QUALIFICATIONS

  • College degree or equivalent work experience required and/or preferred;
  • Minimum two-three years’ experience in Hotel or customer service operations
  • Must be 21 years of age
  • Ability to solve complex problems
  • Knowledge of applicable Hospitality regulations, training and auditing procedures as related to day-to-day operations
  • Ability to perform assigned duties under frequent time pressures and in an interruptive environment

PHYSICAL REQUIREMENTS

While performing these job duties, the employee is regularly required to:

  • Stand, walk, sit; use hands to finger, handle, or feel; and talk or hear
  • Reach with hands and arms, climb or balance, stoop, kneel or crouch
  • Ability to observe and have close vision, distance vision, color vision, peripheral visions with depth perception and the ability to adjust and focus
  • Occasionally lift and/or move up to 25 pounds

ESSENTIAL JOB FUNCTIONS

  • Ensures the highest standards of quality & prompt service. Resolves guest concerns or complaints in order to actively build and retain positive customer relations
  • Ensures that service is carried out in accordance with established policy
  • Develop and direct team member operations in accordance with approved policies, budgets, procedures, and specifications
  • Assist department in hiring, training, and supervising of new and current employees
  • Monitor and enforce company and departmental safety policies, auditing department standards, and all other applicable regulations
  • Responsible for various clerical duties regarding staff and hotel operations, i.e., payroll, staff paperwork, PTO, and schedule planning, monitor overtime and staff motivation
  • Delegate effectively and assign responsibilities as related to each the hotel
  • Ensure the safety and security of team members, guest and customers
  • Ability to perform all duties associated with Hotel operations and all other incidentals, related and compatible duties as required and/or assigned

WORKING CONDITIONS

  • Work is performed indoors in a thermostatically-controlled office environment
  • Exposure to various chemicals used in the maintenance of property
  • Usually works in a moderate to loud noise level and smoke filled environment when working in the Casino
  • Occasionally exposed to outside weather conditions
  • Close space while working with others
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